Developing Communication Skills

The content will be specific to each individual or group attending and their particular requirements but may include elements of the following:

	Working towards better communication
	Understanding body language
	Effective use of listening skills
	How to read efficiently
	Taking and making use of notes
	Exchanging information – using the telephone, writing letters, using technology
	Communicating on a one-to-one basis
	Chairing meetings successfully
	How to reach your audience
	Compiling reports
	Writing proposals
	Communicating at work
	Assessing your communication skills
	Making a visual impact
	Gaining accurate information by using good questioning techniques
	Getting your message across
	Understanding the different behavioural types and how best to communicate with them

Personal and Organisational Learning Outcomes

	Effective use of communication tools and techniques
	Knowing which method of communication to use dependant on the audience and message
	Well written and structured reports and proposals
	Improved confidence and self-esteem
	Better understanding of others needs
	Ability to get your message across without the recipient misunderstanding or misinterpreting
	Opening up of communication channels