Facilitation Skills

The content will be specific to each individual or group attending and their particular requirements but may include elements of the following:

	What is Facilitation?
	The role of the facilitator and the facilitation process
	Recognising the importance of initial contact and overcoming prior conditioning
	Establishing and managing attitudes
	The importance of good, clear communication – the effects of positive and negative language
	Understanding and applying the preferred learning style of each individual
	Different facilitation styles and techniques
	Agreeing objectives
	Involving all participants in the learning session
	Briefing and de-briefing
	Handling difficult and demanding situations and people
	Assertiveness
	Evaluating benefits and concerns
	Stimulating and generating creative thinking and new ideas
	Developing individual skills
	Group dynamics, and the impact on individuals
	How to encourage effective team support
	Recording important outcomes from the session
	Following-up facilitated sessions

Personal and Organisational Learning Outcomes

	Select appropriate facilitation techniques to achieve specific training and development objectives
	Encourage a supportive and participative training environment
	How to deal with difficult situations and people
	Improved communication skills
	Stimulate new and creative ideas
	Manage and develop attitudes and responses
	The benefits of good facilitation