Managing Meetings

The content will be specific to each individual or group attending and their particular requirements but may include elements of the following:

	Defining effective meetings
	Conducting a meeting to achieve the desired outcome
	Identifying the different types of meetings and setting objectives
	The importance of achieving objectives
	Deciding who should attend a meeting
	Chairing meetings – the essential skills
	Preparation in readiness for a meeting
	The cost of ineffective meetings
	Organising minutes to record and document agreed actions
	The importance of clear agendas
	Opening the meeting
	Leading a meeting constructively
	Effective use of listening skills and encouraging discussion
	Assertiveness and control during the meeting
	Dealing effectively with conflict and problem participants
	Summarising key points of the meeting
	Participating confidently in meetings
	Visual aids and documentation
	Concluding the meeting
	Follow-up actions

Personal and Organisational Learning Outcomes

	Cost effective and efficient use of time spent in meetings
	Ensures all viewpoints are raised, discussed and dealt with
	Improved interpersonal skills used to enhance personal influence at meetings
	Use effective techniques to deal with difficult people and situations
	Appropriate use of tools, i.e. visual aids, documentation
	Accurate records of outcome and agreed action
	Good constructive meetings that meet objectives within an assigned time-frame