Quality Auditing

The content will be specific to each individual or group attending and their particular requirements but may include elements of the following:

	Defining the types of audit
	What makes a good, effective auditor
	The audit as a means of management control
	The overall audit sequence
	Making contact with the individual responsible for the area due for audit
	The checklist – basic principles
	Aspects outside the checklists
	Application of the 80:20 Pareto Principle
	Techniques for obtaining the necessary information
	Techniques for information gathering
	Making the opening introductions
	Physical checks – using the checklists
	Using the checklists – observation
	Handling non-conformances, Minor, Major & Critical
	Concluding the audit
	Audit reports
	Establishing the importance of the findings
	The importance of clear communication
	Follow-up actions defined in the report
	Summary of the basic principles

Personal and Organisational Learning Outcomes

	Ability of the individual to structure and plan the audit process
	Maintenance of accurate records of audits with agreed follow-up actions
	Improved communications with other members of staff to achieve a mutual understanding of each other’s goals and priorities with regard to the audit process
	Auditor gains the opportunity to develop an understanding of other areas of the business
	Higher standards of systems and procedures resulting in improved efficiencies
	Added value for the customer as standards are routinely verified, and records are available to confirm their ongoing development