 | The importance of delivery style
and personal presentation |
 | Honey & Mumford Learning
Styles |
 | Recognising the impact of
inadequate training |
 | Understanding the variety of
training methods available and identifying which is most appropriate |
 | The importance of good planning
and preparation – know your subject |
 | Crisis planning |
 | Mentoring, coaching and
facilitation technique |
 | Getting your message across |
 | The effects of positive and negative language |
 | Developing your interpersonal skills |
 | Know your trainees, their background and their
needs |
 | Hints and tips on handling awkward and
reluctant trainees |
 | Coping with nerves |
 | Dealing with questions, handling objections
and trainee feedback |
 | Maintaining the attention of delegates
throughout delivery |